You may send us your comment or complaint by post, by phone, by fax or by e-mail.
Industrial and Commercial Bank of China (Macau) Ltd.
Address: 18/F., ICBC Tower, Macau Landmark, 555 Avenida da Amizade, Macau
Telephone hotline: (853)889 95588
Fax No.: (853)2878 8825
E-mail: webmaster@mc.icbc.com.cn
Upon receipt of your comment or complaint, we will send a written acknowledgement to you within 10 working days. Our designated staff will promptly carry out an investigation. Usually we will respond to you within 30 days upon receipt of your comment / complaint. If the case requires additional handling time, we will explain to you the reason for the delay and will send our final reply to you within a reasonable period of time.
The investigation result will be reported to our management for improving and enhancing our standard of service.