FAQ -- E-Banking Services
What services are currently available on the Online Banking?
For personal account: Transfer/ Remittance, Time Deposit, FX, Securities Trading, Bill Payment For corporate account: Transfer/ Remittance, Time Deposit, FX, Payroll.
What are the requirements to register for ICBC online banking?
You must hold a Current Account with ICBC to register for online banking.
What is the annual fee for online banking service?
Our online banking service is free of charge.
How to start using ICBC online banking?
To get started, you have to follow the steps below:
A. Enter your 19 digits account number
B. Enter your login password
C. Enter the 4 digits verification code
How to change a new password after first time signing on?
You need to create a new password with 6 to 30 characters. Your password is case sensitive and must be a combination of letters (A-Z, a-z) and numbers (0-9).
What should I do if my login password was frozen?
Your login password will be temporarily frozen after 3 unsuccessful attempts when signing in and it will automatically release on the next day. After 10 unsuccessful attempts, your login password will be permanently frozen, then you have to visit any of our branches to reset your password.
What should I do if I have forgotten my login password for online banking?
You need to visit any of our branches to reset your login password.
Why do I need to create a user name for online banking?
After creating the user name, you do not need to memorize your 19 digit account number.
What can I do if I have some questions about online banking?
You can reach our Customer Service Hotline at (853)889-95588 or send email to webmaster@icbc.com.mo.
What is the transaction limit for E-banking services?
Please click below for details. http://www.icbc.com.cn/ICBC/%E6%B5%B7%E5%A4%96%E5%88%86%E8%A1%8C/%E5%B7%A5%E9%93%B6%E6%BE%B3%E9%97%A8/tc/%E6%B6%88%E6%81%AF/2018/%E9%9B%BB%E5%AD%90%E6%B8%A0%E9%81%93%E9%99%90%E9%A1%8D%E8%AA%BF%E6%95%B4%E9%80%9A%E7%9F%A5/index.htm